EXPORT PROCESS
Simple & reliable export process.
Ten steps from your first inquiry to delivery feedback. Most first-time orders complete in 4–6 weeks; repeat orders run faster on a lighter cycle.
HOW IT WORKS
From inquiry to arrival in 10 reliable steps
- 1
Product inquiry
Tell us what you want to import — product, target volume, destination port, target shipment date. Even a short message is enough to start.
- 2
Availability check
We confirm with the packhouse and grower that the product, grade and volume are available for your window.
- 3
Quotation (FOB / CNF / CIF)
Written quote with price, lead time, packaging, freight method and incoterm. We quote on your preferred incoterm or recommend one.
- 4
Sample / trial order
For new buyers, a small trial or sample shipment lets you verify grade, packaging and arrival quality before committing to volume. Optional but recommended.
- 5
Order confirmation
Pro-forma invoice issued; order locked in once payment terms are agreed.
- 6
Sourcing & quality inspection
We source from the assigned grower(s), inspect at packhouse for grade, size and cosmetics. Photos shared on request.
- 7
Cold-chain packing
Pre-cooled, packed, palletised, and held at temperature until truck pickup.
- 8
Export documentation
Phytosanitary, certificate of origin, commercial invoice and packing list — assembled per shipment and destination.
- 9
Air or sea shipment
Cold-chain trucking to airport (BKK / DMK) or seaport (Laem Chabang). Booking confirmed; tracking shared.
- 10
Arrival & buyer feedback
On arrival, you (or your clearance agent) inspect the shipment. We ask for short feedback to improve the next cycle.
INCOTERMS
What's included at each stage
| Quote | Sourcing | QC | Packing | Docs | Freight | Insurance |
|---|---|---|---|---|---|---|
| FOB | ✓ | ✓ | ✓ | ✓ | — | — |
| CNF | ✓ | ✓ | ✓ | ✓ | ✓ | — |
| CIF | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Specific certificates and additional services available on request.
DOCUMENTS
Documents you receive
-
Pro-forma invoice
Locks in price, terms, and shipment plan.
-
Commercial invoice
Customs-required value declaration.
-
Packing list
Carton, weight, and pallet detail per shipment.
-
Bill of lading / Air waybill
Carrier document confirming freight booking.
-
Certificate of origin
Confirms Thai origin for tariff and import purposes.
-
Phytosanitary certificate
Plant-health document required by most destinations.
Other certificates (FDA, GMP, HACCP, organic, halal) available depending on product, shipment, and destination requirement.
NEW TO SOURCING FROM THAILAND?
Start with a trial order
For first-time buyers, a small air-freight trial order lets you verify grade, packaging and on-arrival quality before committing to a container. Trial orders typically ship within 7–14 days of confirmation.
Request a trial-order quote →FAQ
Process FAQ
- How fast can you quote?
- Within one business day for most inquiries. Complex multi-SKU container loads or unusual destinations may take 2–3 days.
- What payment terms do you accept?
- Typically a deposit on order confirmation and balance against shipping documents (T/T). Letter of credit available for established relationships.
- Can I visit the packhouse?
- Yes, by appointment. Many first-time buyers visit before committing to volume.
- Do you handle import clearance?
- We handle export at origin. Import clearance is your side under FOB/CNF/CIF, but we can recommend reliable clearance agents in major destinations.
- What happens if there is a quality issue on arrival?
- Document at receipt with photos, share with us within 48 hours. We work on credit or replacement based on the documented issue.
Ready to start step 1?
Send your first inquiry — product, target volume, destination. We'll be back within one business day.