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TCLI
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QUALITY & CERTIFICATION

Quality you can trust. Documents you can rely on.

Every order is graded and inspected at packing. Destination-required certificates are prepared per shipment. Issues are documented, owned, and resolved.

Request a Quote → Talk to Quality Team
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WHAT WE GUARANTEE

Four commitments on every shipment

  • Inspected at packing

    Every order is graded against the agreed spec before it leaves the packhouse — with photos.

  • Cold-chain integrity

    Pre-cooled, reefer-trucked and refrigerated to destination, with temperature monitoring.

  • Documents per shipment

    Phytosanitary, certificate of origin, commercial invoice, packing list — assembled per order.

  • Owned issue resolution

    Quality issues on arrival get documented, owned, and resolved — credit or replacement.

OUR COMMITMENT

Specifics over slogans

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We don't claim "premium" without telling you which grade. We don't promise "fresh" without telling you the cold-chain temperature. We don't list certificates we can't actually provide for your shipment.

Every quote names the grade, the pack format, the freight method, the temperature range, and the certificates included. Anything not listed is something we'll tell you about up front.

Our discipline comes from our logistics roots — moving cold cargo doesn't tolerate ambiguity, and we apply the same standard to produce.

HOW WE PROTECT QUALITY

A 5-step pipeline, end to end

  1. 1

    Source selection

    Direct grower partnerships chosen for SKU + region match (e.g. Chanthaburi for tropical fruit).

  2. 2

    Pre-pack grading

    Sort and grade against the agreed spec; reject anything below grade.

  3. 3

    Pre-cooling

    Drop core temperature before packing to extend shelf life.

  4. 4

    Cold-chain pack

    Pack and palletise inside the cold zone; carton spec matches freight method.

  5. 5

    Sealed transport

    Reefer truck to port; container or air pallet sealed with temperature log.

QUALITY GRADES

Three grades. Pick what fits your channel.

Premium

Cosmetic
Top, blemish-free
Sizing tolerance
Tight (≤5%)
Typical channel
Hotels, premium retail, gifting

Standard

Cosmetic
Light cosmetic variation
Sizing tolerance
Standard (≤10%)
Typical channel
Supermarkets, wholesalers

Foodservice

Cosmetic
Grade-2 cosmetics OK
Sizing tolerance
Loose (≤15%)
Typical channel
Restaurants, processors, manufacturers

CERTIFICATES

Documents prepared per shipment and destination

  • FDA

    Food and drug authority documentation as required by destination.

  • GMP

    Good manufacturing practices for processed/packaged SKUs.

  • HACCP

    Hazard-analysis food-safety system documentation.

  • Phytosanitary certificate

    Plant-health document required by most destinations.

  • Certificate of origin

    Confirms Thai origin for tariff and import purposes.

  • Commercial invoice

    Customs-required value declaration.

Certificates are available depending on product, shipment, and destination requirement. We confirm exactly which certificates apply to your shipment at quotation. We do not claim every certificate for every product on every shipment.

COLD CHAIN, PACKING & TRACEABILITY

Three pillars that protect every shipment

  • Cold chain

    Pre-cooling at packhouse, reefer truck to port, reefer container or air-cargo cold pallet to destination, monitored temperature throughout.

  • Packing

    Carton spec matched to product and route — ventilated cartons, foam mesh, cushioning. Private-label packaging available.

  • Traceability

    Each carton traceable back to grower, packing date, and packhouse inspector. Full record retained.

BY REGION

Common buyer requirements by destination

Destination region Typical certificates Notes
Middle East Phytosanitary, certificate of origin, halal (often) Halal certification available for selected SKUs.
Asia Phytosanitary, certificate of origin Some markets require additional pesticide-residue analysis.
Europe / UK Phytosanitary, EU pesticide-residue compliance Pesticide-residue analysis records available on request.
United Kingdom Phytosanitary, post-Brexit GB import notice We coordinate with your UK clearance agent.
Canada Phytosanitary, CFIA documentation CFIA-recognised paperwork on request.

Specific document set is confirmed per shipment at quotation.

IF SOMETHING GOES WRONG

Document, share, resolve

  1. 1

    Document at receipt

    Photograph and note any grade-on-arrival issue at port of receipt within 48 hours.

  2. 2

    Share with us

    Send photos and notes to your account manager. We open an internal case immediately.

  3. 3

    Resolve

    Credit, replacement, or insurance claim — based on documented issue and incoterm.

Reasonable claim resolution depends on prompt documentation. We can't help on issues raised days after arrival without supporting evidence.

FAQ

Quality FAQ

Are your certificates real?
Yes. Every certificate we issue is from an accredited authority. We don't fabricate or misrepresent — and we won't claim a certificate we can't actually provide for your shipment.
Can you provide pesticide-residue analysis?
Yes — for many SKUs, with lab certificates from Thai authorities. Confirm at quotation; some lab tests add lead time.
What's covered if a shipment is rejected at the destination port?
Depends on the documented cause. If it's an export-side issue (mis-spec packing, wrong cert) we cover it. If destination customs raises an issue we couldn't have foreseen, we work with you on documentation and next steps.
Do you have a quality manual we can review?
Yes. We share our quality control SOP on request after a first inquiry, under NDA if required.
Can we audit the packhouse before ordering?
Yes — by appointment. Many first-time buyers visit before committing to a container.

Want a sample shipment to verify quality?

Trial-order quotes go out within one business day. Air freight, your destination, your spec.

Request a Quote